Calling a software company with a problem and waiting weeks for a response is beyond frustrating. The flooring industry is based on relationships. We know this, but some software companies serving retailers never caught on.
Kronus was never meant to be built as a tech company. The goal was to solve the problems caused by software companies.
Expensive, Difficult and Broken
Legacy flooring software had its three strikes! This was before support issues showed up.
Where to begin? It was expensive, difficult to use and not working properly.
The Kronus founders discovered this pretty quickly when what they were using couldn’t handle accounting properly. This wasn’t a glitch either—it was a fundamental problem that needed back-end corrections. After reporting, there was no apology or fix, just a bill. They could have the error corrected if they paid for it.
Give that a think. Their software was broken and the company knew it yet the solution was to charge the customer to fix the vendor’s mistake.
The Service Problem No One Talks About
Bad software is frustrating, especially when there’s no support.
Response time stretching for weeks and leaving issues unresolved has a domino effect. It affects customers, installers and revenue.
The deeper issue is the disconnect. Flooring retailers understand service because it’s the foundation of their business. Answering the phone, showing up on time and fixing problems without making the customer feel like a burden is just what we do. It’s a non-negotiable.
Software companies don’t hold themselves to these standards. The end result? Flooring businesses pay the price in the long run.
When Software Problems Become Customer Problems
A software issue has a ripple effect.
A billing error will bleed into your accounting, while an installer scheduling glitch will lead to a missed appointment. When a quote can’t be retrieved, a customer will follow up and get met with silence. The problems aren’t the software company’s—you’re the one who deals with your customers.
Legacy flooring companies just don’t get it. They aren’t there when the pricing error comes up or the installation gets delayed and don’t have to rebuild trust with a frustrated homeowner. You are. This is all because of waiting for a callback that may never come.
What Kronus Decided to Do Differently
Kronus flooring business management software is committed to building their platform their way. The service you provide to your customers should be the same service you get from your software company.
How does it work? Respond right away without routing tickets into a queue that gets reviewed in two weeks. It’s how we do things at Kronus. The founders know what bad software support is like and built a company that would never make customers feel that way.
If there’s a problem, it will get solved. That’s the standard flooring retailers hold themselves to so Kronus does the same.
You Deserve Software That Works and Support That Shows Up
If your current software is difficult to use, overpriced or leaves you waiting weeks for answers, that’s not normal. It’s what we’ve gotten used to, but Kronus software is different. We run flooring stores ourselves and want to save you time, money and frustration.
Ready to see the difference a reliable software company can make? Book a free demo today!
